service level exception (n)~ An alert that has remained longer than specified in a resolution state. For example the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert’s resolution state is New for longer than 10 minutes it is considered a service level exception.
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service level exception (n)~ An alert that has remained longer than specified in a resolution state. For example the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert’s resolution state is New for longer than 10 minutes it is considered a service level exception.
