Service module (n)~ The Microsoft CRM module used to access business records pertaining to customer service such as cases accounts contacts contracts and the Knowledge Base Manager (KB Manager). In this module users can open and resolve cases create and view service contracts and create and manage information in the Knowledge Base.
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Service module (n)~ The Microsoft CRM module used to access business records pertaining to customer service such as cases accounts contacts contracts and the Knowledge Base Manager (KB Manager). In this module users can open and resolve cases create and view service contracts and create and manage information in the Knowledge Base.
