SLA metric (n)~ A calculated time interval that Service Manager determines between the date and time fields in incidents and service requests. For example the SLA metric - €œresolution time-€? is defined as the difference between the Incident Created Date and the Incident Resolved Date.
작성자 정보
- 지티 작성
- 작성일
컨텐츠 정보
- 65 조회
- 목록
본문
SLA metric (n)~ A calculated time interval that Service Manager determines between the date and time fields in incidents and service requests. For example the SLA metric - €œresolution time-€? is defined as the difference between the Incident Created Date and the Incident Resolved Date.
